Vita Monster by EV Rider 4-Wheel Scooter (Heartway S12X VitaMonster)

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Product Literature, Manual, Warranty, etc.

The much-anticipated HeartWay VitaMonster mobility scooter is here. The VitaMonster is a sleek-looking and powerful 4-wheel all terrain mobility scooter, turning heads of those working years in the industry and newcomers alike. What makes this vehicle so special is its top speed of 11 mph and a 28 mile maximum travel distance.

Another plus is its rugged design and large… elevated-tread knobby tires, which allow easy maneuverability over outdoor terrain. 27″ Seat to floor, front and rear independent suspension provides a smooth ride regardless of the surface.

Finally, the VitaMonster has an impressive 900-watt motor and a 350 pound weight capacity making it a smart choice for those who are looking for a scooter with some power.

Features

  • Powerful 900 Watt Motor and S-Drive 200 Amp Controller
  • Large wheels with raised tread increases outdoor capability
  • Top speed of 11 mph lets you get where you're going quickly
  • Fully Informative, digital Liquid Crystal Display shows speed, temperature, battery status, trip distance, and ODO
  • 350 pound weight capacity
  • Maximum travel distance 16 - 28 miles

Specifications

Weight Capacity

350 lbs

Seat Type

20" A2

Drive Wheel

15"x6.3"

Front Caster

13"x4.8"

Rear Caster

None

Max Speed

11 MPH

Battery Specifications

(2) 12V 80Ah

Battery Range

28 miles

Charger Type

8Amp, Off Board120/240 Volt,50/60Hz

Controller Type

S-DRIVE 200 Amp

Motor Type

4-Pole 900W

Weight w/ Battery

330 lbs

Weight w/o Battery

242 lbs

Turning Radius

53 inches

Suspension

FULL

Length

63.8"

Wide

31.1"

Height

53.55"

Seat Width

20"

Seat Height

18"

Seat Depth

18.9"

Back Height

29.53"

Wheel Base

42.3"

Ground Clearance

3.93"

Leg Room

12.6"

Warranty: Three (3) years from the date of purchase on all structural frame components; seat post, and frame.

As a special agreement between EV Rider and American Quality Health Products, all EV Rider products are shipped 100% assembled. The product is delivered to your home or facility on a pallet in a cardboard box with shrinkwrap. The user simply has to remove the shrinkwrap, box and take the product off of the pallet. 

Weight Capacity 350 lbs.
Product Weight 330 lbs.
Battery Weight 44 lbs. (each)
Battery Type 12V x 80AH
Maximum Speed 11 mph
Drive Range 28 Miles
Turning Radius 53"
Seat Width 18", 20"
Seat Depth 19"
Seat Type Captain Seat
Overall Length 63.8"
Overall Width 31"
Overall Height 53.5"
Ground Clearance 3.5"
Front Wheel Size 13"
Rear Wheel Size 15"
Wheel Type 4-Wheel

Most of our products may be returned within 14 days of receipt. They must be returned at the customer's expense in their original packaging and meet the following conditions:

  • Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
  • Product must be returned in its original packaging. You can purchase new packaging for lift chairs and mobility products by calling customer service at 1-856-563-9900

  • A Return Authorization must be requested from American Quality health Products  within 14 days of actual delivery of the product.

  • Once an RA has been received, products must be shipped within 5 days.

These products are non-returnable:

  • Parts

  • Accessories

  • Special order or special request items.

  • Items that need to be built i.e. Non Stock items.

  • Custom items we make for you.

  • Items you customize for yourself.

  • Used items no longer resalable.

  • Items missing packaging, parts, or instructions.

  • Items specifically marked non-returnable.

There are certain products that are custom-made by the manufacturer and are non-returnable:

  • Ultralight weight wheelchairs

  •  Sport wheelchairs

  • Lift Chairs with custom fabrics and/or heat and massage

  • Golden Technologies PR-502 lift chairs

  • Tracer IV Custom heavy-duty wheelchairs

For hygienic reasons, the following products are non-returnable:

  • Bathroom products

  • Mattresses

  • Slings

  • Braces

  • Cushions and Backs

A 15% restocking fee applies to all returns! We do not credit shipping charges, insurance, customs charges, or return shipping fees. Restocking fees calculated from your purchase price of the returned items, minus any discounts received.

American Quality Health Products offers free shipping on most all products we sell, however, when an item is returned the original outbound shipping charges are deducted from your credit.

All returned products require a Return Authorization number. You may also call us at 1-855-563-9900 or email us at information@americanqualityhealthproducts.com to request an RA number. Please include your order number, name and the item number you are returning.

PLEASE NOTE: Products returned without an RA number will not be credited. To receive credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by Americanqualityhealthproducts.com.

Return Shipping

Unless American Quality health Products made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, American Quality health Products reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, American Quality health Products will institute a $15 fee per missed scheduled pickup.

White glove shipping is non-refundable, even if item is returned.

Cancelled Orders

Orders placed online can be cancelled prior to the order being processed and sent to the delivery queue shipping. Some of our manufacturers i.e. Drive Medical ships almost immediately. W Custom products are not cancellable after 24 hours

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 15% restocking fee (minimum $25) will apply. Second-Day and Next-Day and White Glove shipping costs will not be credited if delivery is refused.

Credits

Once your return is received, American Quality health Products will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.

If your item is defective or was damaged in shipping, please call us at 1-855-563-9900 or email us at  information@americanqualityhealthproducts.com . We will arrange for the item to be repaired or replaced promptly.

From albert browni | 2024-03-23 19:56:50

where and who will service the product???????

administrator

This product is offered by the manufacturer with a parts warranty only and there are hundreds of repair groups who can assist including WSR who can come out and repair at your home but there is a cost for that service. WE also offer an extended warranty through CPS where you can purchase a 2,3 or 5 year warranty which covers parts and labor

From Ovidiu | 2022-04-22 08:12:00

What is the distance from seat to ground?
Thank you

administrator

Seat to floor/ground is 27"

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FREE Standard Shipping*
Standard ground shipping is FREE for most orders $100 and over in the continental United States.* Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Most orders ship via Federal Express or UPS and arrive on your doorstep within 3-5 business days.  NOTE:  Free Standard Shipping... Orders over $100

    Shipping and Delivery

    FREE Standard Shipping*

    Standard ground shipping is FREE for most orders $100 and over in the continental United States.* Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Most orders ship via Federal Express or UPS and arrive on your doorstep within 3-5 business days.  NOTE:  Free Standard Shipping refers to curbside delivery for packages brought via a freight carrier or delivery to door when brought via UPS, Fedex or USPS.  

    *NOTE: Some products require a Special Handling fee and will be noted on the website. 

    We use all major carriers to ship orders. Smaller items are typically sent by UPS Ground, FedEx Ground and the United States Postal Service. Larger products are shipped by common carrier freight companies. 

    Unless White Glove Delivery is chosen, the client is responsible for removing the crating or box.  Some minor assembly may be required. 

  •  Return Policy
Most of our products may be returned within 14 days of receipt and will be subject to a 20% restocking fee. The cost of return shipping is the responsibility of the customer.
 Please verify that your purchase qualifies for a return and adhere to the return policy guidelines to assure proper credit. (See exceptions in full policy.)... Return Policy
     Return Policy
    Most of our products may be returned within 14 days of receipt and will be subject to a 20% restocking fee. The cost of return shipping is the responsibility of the customer.
     Please verify that your purchase qualifies for a return and adhere to the return policy guidelines to assure proper credit. (See exceptions in full policy.) 

     Click here For Full Return Policy

  • We do not currently collect tax on products. No Sales Tax Collected

    We do not currently collect tax on products.

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  • No Sales Tax Collected

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