At American Quality Health Products (AQHP), we are committed to a pleasant shopping experience. If you are not completely satisfied with your purchase, we will make every effort to give you peace of mind. Please read our Return Policy to verify that your purchase is eligible for a return. If your purchase does qualify for a return, then use our Contact form and provide the pertinent information to start the return.
It is imperative that you inspect your product upon delivery. All damages must be reported within 24 hours to assure speedy resolution. please email or call us at 1-855-563-9900.
If you are accepting delivery:
If your item was damaged in transit, it is critical that you contact us within 24 hours. Please email or call us at 1-855-563-9900. Please provide pictures and/or video when available. We will arrange for the item to be repaired or replaced promptly.
If your item is not working properly or defective, please email or call us at 1-855-563-9900. We will assist in resolving any technical issues. If necessary, we will arrange for the item to be repaired or replaced promptly.
Most of our products may be returned within 14 days of receipt and will be subject to a 20% restocking fee. (See exceptions below.) Please verify that your purchase qualifies for a return and adhere to the return policy guidelines to assure proper credit.
Unless American Quality Health Products made an error, the cost of return freight is the customer's responsibility. Once you've requested your RA number, please make shipping arrangements to return the product. We highly recommend insuring larger items for their retail value to protect against shipping damage.
We understand that a return can be a result of change in circumstances, a simple mistake or something else. Unfortunately we can not accept all returns. We reserve the right to make adjustments based on typographical errors, product changes and discontinuations. Product images may not always represent the actual product.
These products are non-returnable:
There are certain products that are custom-made by the manufacturer and are non-returnable:
For hygienic reasons, the following products are non-returnable:
Orders placed online can be cancelled prior to the order being processed and sent to the delivery queue for shipping. Some of our manufacturers ship almost immediately. Custom products cannot be cancelled after 24 hours. 3B Medical Aer X Portable Oxygen Concentrator (5 Liter) are no-returnable and non-cancellable.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an Return Authorization number and ship the item back to the correct address. If delivery of an item is refused, both original and return shipping costs are deducted from the issued credit and a 20% restocking fee (minimum $25) will apply.
Provided that you have followed our return policy guidelines, you can expect a credit to be issued within 4 weeks. This allows for the return transit time, our processing time and your credit card/bank processing time. If you paid by check or money order, we will issue a check within 30 days.