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      American Quality Health Products' Peace of Mind Return Policy 

 

At American Quality Health Products (AQHP), we are committed to a pleasant shopping experience.  If you are not completely satisfied with your purchase, we will make every effort to give you peace of mind.  Please review our Return Policy.

 

Defective Merchandise/ Shipping Damage

If your item is defective or was damaged in shipping, please email or call us at 1-855-563-9900.  We will arrange for the item to be repaired or replaced promptly.

Return Policy

Most of our products may be returned within 14 days of receipt. (See exceptions below.)  All returned products require a Return Authorization number. You may email or call us at 1-855-563-9900 to request an RA number. Please include your order number, name and the item number you are returning.

Products must be returned at the customer's expense in their original packaging and meet the following conditions:

  • Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
  • Product must be returned in its original packaging. Please call customer service to purchase new packaging for scooters and lift chairs.
  • A Return Authorization (RA) must be requested from AQHP within 14 days of actual delivery of the product.
  • Once an RA has been received, products must be shipped within 5 days.
  • A 15% restocking fee applies to all returns.

  
PLEASE NOTE: Products returned without an Return Authorization (RA) number will not be credited. To receive credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by American Quality Health Products.

A 15% restocking fee applies to all return. We do not credit shipping charges, insurance, customs charges, or return shipping fees. Restocking fees calculated from your purchase price of the returned items, minus any discounts received.

Return Shipping*

Unless American Quality Health Products made an error, the cost of return freight is the customer's responsibility. We want to make the return process as simple as possible for you.  Once you've requested your RA number, we will glady make arrangements with a carrier to return the shipment. Of course if your prefer to arrange the shipping yourself, you are free to do so.   We highly recommend insuring larger items for their retail value to protect against shipping damage.

*Policy regarding return shipping is effective for all orders placed after 12-14-2017.

 

Non-Returnable Items

These products are non-returnable:

  • Parts
  • Accessories
  • Batteries
  • Special order or special request items.
  • Items that need to be built i.e. Non Stock items.
  • Custom items we make for you.
  • Items you customize for yourself.
  • Used items no longer resalable.
  • Items missing packaging, parts, or instructions.
  • Items specifically marked non-returnable.

There are certain products that are custom-made by the manufacturer and are non-returnable:

  •    Ultralight weight wheelchairs
  •    Sport wheelchairs
  •    Lift Chairs with custom fabrics and/or heat and massage
  •    Golden Technologies PR-502 lift chairs
  •    Tracer IV Custom heavy-duty wheelchairs

For hygienic reasons, the following products are non-returnable:

  •    Bathroom products
  •    Mattresses
  •    Slings
  •    Braces
  •    Cushions and Backs

A 15% restocking fee applies to all returns! We do not credit shipping charges, insurance, customs charges, or return shipping fees. Restocking fees calculated from your purchase price of the returned items, minus any discounts received.

American Quality Health Products offers free shipping on most all products we sell, however, when an item is returned the original outbound shipping charges are deducted from your credit.

Return Shipping

Unless American Quality Health Products made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, American Quality Health Products reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, American Quality Health Products will institute a $15 fee per missed scheduled pickup.

White glove shipping is non-refundable, even if item is returned.

 

Cancelled Orders

Orders placed online can be cancelled prior to the order being processed and sent to the delivery queue for shipping. Some of our manufacturers i.e. Drive Medical ships almost immediately. Custom products are not cancellable after 24 hours.

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an Return Authorization number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 15% restocking fee (minimum $25) will apply. Second-Day, Next-Day and White Glove shipping costs will not be credited if delivery is refused.

Credits

Once your return is received, American Quality Health Products will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.

 

*Policy regarding return shipping is effective for all orders placed after 12-14-2017.


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