American Quality Health Products' Return Policy 

At American Quality Health Products (AQHP), we are committed to a pleasant shopping experience.  If you are not completely satisfied with your purchase, we will make every effort to give you peace of mind. Please read our Return Policy to verify that your purchase is eligible for a return. If your purchase does qualify for a return, then use our Contact form and provide the pertinent information to start the return.   

Return Policy 

Shipping Damage 

Defective Merchandise

Return Authorization Number

Return Shipping

Non-Returnable Items

Cancelled Orders/Refused Shipments

Refunds

 Shipping Damage

It is imperative that you inspect your product upon delivery.  All damages must be reported within 24 hours to assure speedy resolution. please email or call us at 1-855-563-9900.

• In the event of significant damage, please refuse the delivery. Take pictures when possible. 

If you are accepting delivery:

• If packaging shows some damage such as dents, holes, tears, please note the damage on the delivery receipt when signing.  Take pictures prior to and after opening package.  
• For concealed damage or missing product, please take pictures and contact us immediately.
• For missing or incorrect product, please take pictures and contact us immediately.
• If a signature is not required, but there is damage. Take pictures prior to and after opening package.

If your item was damaged in transit, it is critical that you contact us within 24 hours. Please email or call us at 1-855-563-9900

.  Please provide pictures and/or video when available. We will arrange for the item to be repaired or replaced promptly.

Defective Merchandise

If your item is not working properly or defective, please email or call us at 1-855-563-9900

.  We will assist in resolving any technical issues.   If necessary, we will arrange for the item to be repaired or replaced promptly.

Return Policy

Most of our products may be returned within 14 days of receipt and will be subject to a 20% restocking fee. (See exceptions below.) Please verify that your purchase qualifies for a return and adhere to the return policy guidelines to assure proper credit. 

• Most products may be returned within 14 days.
• A 20% restocking fee applies to all eligible returns. 
• All returned products require a Return Authorization number.
• Product must be clearly labeled with Return Authorization number.
• Once an RA has been received, products must be shipped within 5 days.
• Product must be in new condition in the original packaging. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
• Product must be returned in its original packaging. Please call customer service to purchase new packaging for scooters and lift chairs.
• All parts and accessories must be included and in the original packaging.
• The cost of return shipping is the responsibility of the customer.
• Shipping charges, insurance, customs charges and white glove delivery charges are not refundable.
• If an item is returned to the wrong address, we reserve the right to charge for any additional shipping fees associated with shipping the item to the correct location.
• Orders cancelled by 5pm Eastern Time the same business day will received 100% refund unless shipped
• Orders paid for by credit card and cancelled after 5pm Eastern time after the day placed but before shipping will be subject to a 3% charge  as charged by the credit card gateway company 

Return Shipping

Unless American Quality Health Products made an error, the cost of return freight is the customer's responsibility.  Once you've requested your RA number, please make shipping arrangements to return the product. We highly recommend insuring larger items for their retail value to protect against shipping damage.

• The cost of return shipping is the responsibility of the customer.
• Shipping charges, including white glove delivery and inside delivery charges are not refundable..

Return Authorization Number

• All returned products require a Return Authorization number.
• You may email or call us at 1-855-563-9900
  1-855-563-9900
   to request an RA number. Please include your order number, name and the item number you are returning.
• Products returned without a Return Authorization (RA) number will not be credited. 
•  A Return Authorization (RA) must be requested from AQHP within 14 days of actual delivery of the product.

Non-Returnable Items

We understand that a return can be a result of change in circumstances, a simple mistake or something else. Unfortunately we can not accept all returns. We reserve the right to make adjustments based on typographical errors, product changes and discontinuations.  Product images may not always represent the actual product.

These products are non-returnable:

• Pride lift chairs.
• Golden Technologies lift chairs.
• Independence Sit -to-Stand Bed System
• Powered Rotor Assist Bed for Homecare - Easy Exit Bed Great Life Healthcare
• Easy Stand Evolv
• Hospital Beds 
• Parts
• Accessories
• Batteries
• Special order or special request items.
• Items that need to be built i.e. Non Stock items.
• Custom items we make for you.
• Items you customize for yourself.
• Used items no longer resalable.
• Items missing packaging, parts, or instructions.
• Items specifically marked non-returnable.

There are certain products that are custom-made by the manufacturer and are non-returnable:

•    Ultralight weight wheelchairs
•    Sport wheelchairs
•    Lift Chairs with custom fabrics and/or heat and massage
•    Golden Technologies PR-502 lift chairs
•    Pride lift chairs

For hygienic reasons, the following products are non-returnable:

• Bathroom products
• Mattresses including low air loss
• Slings
• Braces
• Cushions and Backs
• Hospital beds once out of packaging
• Powered Rotor Assist Bed for Homecare - Easy Exit Bed Great Life Healthcare
• Independence Sit -to-Stand Bed System

Cancelled Orders/Refused Shipments

Orders placed online can be cancelled prior to the order being processed and sent to the delivery queue for shipping. Some of our manufacturers ship almost immediately. Custom products cannot be cancelled after 24 hours.  3B Medical Aer X Portable Oxygen Concentrator (5 Liter) are no-returnable and non-cancellable.

Orders placed by phone can be cancelled same day without penalty.

Phone orders cancelled after 24hrs are subject to standard return policies 

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an Return Authorization number and ship the item back to the correct address. If delivery of an item is refused, both original and return shipping costs are deducted from the issued credit and a 20% restocking fee (minimum $25) will apply. 

Refunds

Provided that you have followed our return policy guidelines, you can expect a credit to be issued within 4 weeks.  This allows for the return transit time, our processing time and your credit card/bank processing time.  If you paid by check or money order, we will issue a check within 30 days.