Shipping and Delivery

FREE Standard Shipping*

Standard ground shipping is FREE for most orders $100 and over in the continental United States.* Orders shipped to Alaska and Hawaii are subject to additional shipping charges. We use all major carriers to ship orders. Smaller items are typically sent by UPS Ground, FedEx Ground and the United States Postal Service. Larger products are shipped by common carrier freight companies.  

Free Standard Shipping refers to curbside delivery for packages brought via a freight carrier or delivery to door when brought via UPS, Fedex or USPS.  

*NOTE: Some products require a Special Handling fee and will be noted as such on the website. 

Unless White Glove Delivery is chosen, the client is responsible for removing the crating or box.  Some minor assembly may be required. 

Inside Delivery

Inside Delivery is an upgraded delivery option available on some products. The item will be delivered by a freight carrier and brought inside your home (ground-level only). Important Note:  The freight carrier cannot carry your lift chair up any stairs nor will they unpack the lift chair to fit through doors. To ensure that Inside Delivery is an option for you, please measure the door to your home (ground-level) to ensure that it is at least 36” wide (the standard width of the box). If your doorway is not large enough to accommodate a box of this size, please consider White Glove Delivery.

White Glove Delivery

White Glove Delivery is a premium delivery service. A white glove agent will deliver the product into your home at the time you specified. The agent will unpack the item and remove all packaging materials.

Here is what you can expect with White Glove Delivery:

1.      Your product will be shipped from the manufacturer to your home or facility.
2.      The white glove agent will contact you to schedule a delivery time for your item.
3.      At the designated delivery time, the agent will

o    bring your new product into your home

o    unpack it completely

o    set it up where you request

o    remove any packaging material

Important Note: White Glove Delivery generally adds 5-7 busniess days to the total delivery time of your item.

This time may be extended further or unavailable in certain remote and rural locations.

When is White Glove Delivery Recommended?

We highly recommend finding a friend or family member first, but if this is not possible, White Glove Delivery is recommended:

• if you do not have help and will be receiving your delivery alone
• if you need assistance receiving your delivery because the items are heavy and come in large boxes
• if you require assistance with assembly
• if the door to your home is less than 36" wide (the standard width of a box)

Note: Please keep all packing material for the first 30 days just in case you wish to return your item. We will not accept any returns that are not in the original packaging. (Return Policy)

Delivery Time*

Most of our standard products are shipped within 1-5 business days. Actual delivery is dependent upon your location.  *The pandemic has caused extended lead times, product shortages and delivery delays.  The expected ship times are noted on each particular product page. Exceptions are noted also noted there, when necessary.

Once the product has shipped, shipment tracking information will be emailed to you.  

White Glove Delivery generally adds 5-7 business days to the total delivery time of your item. This time may be extended further or unavailable in certain remote and rural locations.

Some items may take longer to arrive. They include:

Lift Chairs

Lift chairs that are in stock and need no customization will ship in 2-5 business days. Chairs that are “builders” that are not stock and require special colors or options can take from 5 to 25 business days to produce depending on the model, fabric and options you have selected. Call customer service at 1-855-563-9900 for a specific delivery time. In most cases, we can check inventory to see if the specific model that you want is in stock. Lift chairs are delivered via freight carrier. 

Power Wheelchairs

Most travel, folding and standard power wheelchairs leave the warehouse within 1-5 business days. Custom power chairs with non-standard seat sizes or other custom options can take from 1-2 weeks to ship, depending on the manufacturer. Full-size power wheelchairs are delivered via freight carrier. 

Scooters

Most Scooters like Pride Mobility or Drive Medical scooters are delivered within 6-10 business days. All medium or full size scooters are delivered via freight carrier. 

Expedited Shipping

Second Day and Overnight Shipping is available on some items.

Which Items Can Be Expedited? Easy, just Call us Toll Free  1-(855) 563-9900.

Shipping Damage

It is imperative that you inspect your product upon delivery.  All damages must be reported within 24 hours to assure speedy resolution. please email or call us at 1-855-563-9900.

• In the event of significant damage, please refuse the delivery. Take pictures when possible. 

If you are accepting delivery:

• If packaging shows some damage such as dents, holes, tears, please note the damage on the delivery receipt when signing.  Take pictures prior to and after opening package.  
• For concealed damage or missing product, please take pictures and contact us immediately.
• For missing or incorrect product, please take pictures and contact us immediately.
• If a signature is not required, but there is damage. Take pictures prior to and after opening package.

If your item was damaged in transit, it is critical that you contact us within 24 hours. Please email or call us at 1-855-563-9900.  Please provide pictures and/or video when available. We will arrange for the item to be repaired or replaced promptly.