Shipments and returns

Your pack shipment

Smaller packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS or FedEx ground with tracking and drop-off without signature. If you prefer delivery  with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Larger items such as Power Wheel chairs, scooter and lift chair etc. are sent by common carrier and can take anywhere from 2 days to 7 days to leave the factory and an additional 4 days to 2 weeks to hit your destination. Custom products can take as long as 30 day to build

 

White Glove Delivery

White Glove Delivery is a premium delivery service that delivers the product into your home, at a time that you schedule, and unpacks and removes all packaging materials.

Here is what you can expect with White Glove Delivery:

  1.      Your product will be shipped from the manufacturer to your home or facility.
  2.      The white glove agent will contact you to schedule a deliver time for your item.
  3.      At the designated delivery time, the agent will

o    bring your new product into your home

o    unpack it completely

o    set it up where you request

o    remove any packaging material

When is White Glove Delivery Recommended?

If you do not have help and will be receiving your delivery alone, you may want to consider White Glove Delivery.

Since some items are very heavy and come in large boxes, you may need some assistance receiving your delivery.

If an item requires assistance to be assembled, we recommend White Glove Delivery. 

We highly recommend finding a friend or family member first, but if this is not possible, White Glove Delivery is recommended.

Also, please keep all packing material for the first 30 days just in case you wish to return your item.

We will not accept any returns that are not in the original packaging.

We also don’t accept any returns on builder’s chairs.

 

Please note: White Glove Delivery generally adds 5-7 business days to the total delivery time of your item.

This time may be extended further or unavailable in certain remote and rural