White Glove Delivery
What is White Glove Delivery?
It is a premium, "stress-free" shipping option designed for customers who need extra assistance. Instead of a standard curbside drop-off, this service ensures your product is fully ready to use before the delivery team leaves.
What’s Included:
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Scheduled Arrival: The delivery agent will call you directly to coordinate a specific time that fits your schedule.
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In-Home Setup: They will bring the product into your home and set it up in the exact room and spot you choose.
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Unpacking & Cleanup: The team will completely unpack the item and remove all heavy boxes and packaging materials for you.
When Should You Choose It?
This service is highly recommended if:
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You are alone: The items (like hospital beds or power chairs) are often too heavy for one person to manage.
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Assembly is required: If you aren't comfortable putting the equipment together yourself.
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Physical limitations: If you don’t have a friend or family member available to help with heavy lifting.
Important Considerations:
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Keep Your Boxes: Even though they offer to remove packaging, the Return Policy requires original packaging for any returns within the first 30 days. You may want to ask them to leave the boxes in a garage or basement just in case.
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Standard Pricing: Quoted rates typically cover first-floor delivery only. Extra fees may apply for elevators, narrow hallways, or flights of stairs.
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Timeline: Choosing White Glove service generally adds 5–7 business days to the standard shipping time.
Note: White Glove Delivery may be limited or unavailable in certain remote or rural areas.
