Frequently Asked Questions | American Quality Health Products
We know that choosing the right home medical equipment is a big decision, and we want to make it as easy as possible. Below you'll find answers to the questions our product specialists hear most often. If you need more help, give us a call at 1 (855) 563-9900.
Who is American Quality Health Products, and how long have you been in business?
American Quality Health Products (AQHP) was founded in 2001 with a simple mission: help seniors and individuals with mobility challenges stay at home with their loved ones by making quality medical equipment accessible and affordable. With over 22 years in business, we've built lasting relationships with customers and healthcare professionals across the country. We're headquartered in Southampton, PA, and ship nationwide as well as internationally.
What types of products do you carry?
We offer a wide selection of home medical equipment and mobility products, including power wheelchairs, electric mobility scooters (3-wheel, 4-wheel, folding, and bariatric models), lift and massage chairs, manual wheelchairs, geriatric recliners, hospital and adjustable beds, diabetic shoes and socks, compression socks, and ramps. We carry trusted brands like Pride Mobility, Golden Technologies, Drive Medical, Karman, Shoprider, and EV Rider.
How does your Low Price Guarantee work?
If you find a lower price from another authorized dealer on any product we sell, we will meet or beat that price. Simply provide us with written documentation of the competitor's price before you place your order, and our team will take care of the rest. This guarantee ensures you're getting the best deal without having to shop around endlessly.
Do you offer financing options?
Yes. We offer 100% financing through our third-party partner, Timepayment, so you can get the equipment you need without paying the full amount upfront. Our product specialists can walk you through the application process over the phone and help you find a payment plan that fits your budget.
What is your shipping policy?
We offer free shipping on orders over $100 within the contiguous United States. Larger items like power wheelchairs and lift chairs typically ship via freight carrier, and our team will coordinate delivery details with you. We can also ship internationally for customers outside the U.S. but each shipment needs to be quoted for those shipments
How do I know if I need a mobility scooter or a power wheelchair?
Power wheelchairs generally have a tighter turning radius and are better suited for navigating narrow hallways and small rooms indoors. Mobility scooters tend to offer greater range (typically 15 to 30 miles per charge, with some models reaching up to 40 miles) and are often preferred for outdoor use. Four-wheel scooters handle uneven terrain well, while three-wheel models are easier to maneuver in tight spaces. Our product specialists can help you figure out which option best fits your daily routine.
Does Medicare cover power wheelchairs, scooters, or lift chairs?
Medicare Part B may cover power wheelchairs and scooters when they are prescribed for home use and deemed medically necessary; prior authorization is typically required, but Medicare will typically pay for the least expensive item available. For lift chairs, Medicare covers only the seat lift mechanism (not the full chair) when strict medical criteria are met, paying 80% of the allowable amount after your Part B deductible. Our team can help point you in the right direction.
Do you offer extended warranty or replacement plans?
Yes. In addition to standard manufacturer warranties, we offer 1-year, 2-year, and 3-year medical device and equipment replacement plans. These plans give you extra peace of mind by covering your equipment beyond the manufacturer's warranty period. You can add a plan to your purchase at checkout or by calling our specialists.
How can I reach your customer service team?
You can call us at 1 (855) 563-9900 or 1 (267) 882-1000. Our US-based, in-house product specialists are available Monday through Thursday from 9 AM to 6 PM EST and Friday from 9 AM to 5 PM EST. Every person you speak with is trained on our full product line and can provide personalized recommendations based on your specific needs.
